Get help - Rothbard cryptocurrency ATMs

Frequently Asked Questions

Save time and find answers to your questions quickly.

How to sell cryptocurrency for cash using a bitomat?

1. visit the site Sell your cryptocurrency.
Enter the details of the transaction to withdraw the cash at the nearest bitmachine.
2. Choose a cryptocurrency.
From thelist of available options, select the crypto you want to sell. A bitcoin wallet address will be generated to which you will transfer the funds.
3. Transfer the funds from the wallet to the indicated address.
After the transfer, you will receive a barcode (barcode), which you must scan at the bitcoin wallet.
‍4. Wait for confirmation on the blockchain.
Before receiving the cash, the transaction must be approved on the blockchain network. On the Check Transaction Status page, you can check if the transaction is ready. Choosing the amount of the miner's fee (fee) at an earlier stage will affect the speed of completion - increasing the fee may speed up the process.
5. Collect cash
‍Whenthe transaction is approved, go to any bitmachine. Scan the barcode to withdraw the money.

Alternative: Selling without a website
If you prefer, you can make a cryptocurrency sale directly at the bitomat. Just follow the directions displayed on the device's screen.

How to buy cryptocurrency in a bitcomat?

1. find the nearest bitomat on the Bitomats page on the map.
2. place cash in the device.
3. Scan the QR code of your crypto wallet or enter the address.
4. Confirm the transaction on the screen after checking that everything matches.
5. Receive a printout with the transaction confirmation and check the updated amount of cryptocurrencies in your cryptocurrency wallet. Done!

Where do you scan the QR code and where do you scan the barcode (barcode)?

The printout shows two codes: the top QR Code and the bottom Barcode (barcode).

The first - QR code - is a code that is used to deposit cryptocurrency at the address to use the withdrawal in domestic currency at the bitcoin ATM Rothbard.eu.

The second - Barcode - is used to withdraw verified funds in national currency. This means that you scan the QR code with your phone to deposit, and scan the barcode in the ATM scanner to receive the funds after exchange.

What is a cryptocurrency wallet and where to download it from?

A cryptocurrency wallet (simply an "e-wallet" app on your phone) is one popular way to store crypto. Rothbard.eu does not have its own app and does not require downloading any specific one.
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Choose any wallet according to your preferences. The only thing you should keep in mind is that the only cryptocurrencies we support are in the table on the home page, and we only support USDT on the TRC20 network.

Where is the bitomat in my city? Will you open a new one?

You can find all bitomats with opening hours, directions, photos, amount of funds and online/offline status on the Bitomats - Map subpage.

We announce the opening of new locations on social media and as news in the Blog section. You can also suggest opening a new unit (or suggest something else) by leaving a review on GoogleMaps. To do so, go to the Feedback page.

Do you offer to sell and buy other cryptos besides BTC, ETH, LTC and USDT on TRC20?

We announce the addition of new cryptocurrencies in the Blog section and on social media. Subscribe to stay up to date. You can find the current list of cryptocurrencies on the home page in the Cryptocurrency Prices table.

If I used the option "Sell cryptocurrency..." then I can make a withdrawal anytime, at any bitmachine in the world?

The option to sell cryptocurrencies on the Rothbard.eu website allows transactions only in the network of about 200 Rothbard.eu bit ATMs. The barcode (barcode) allowing sales at the device is valid indefinitely.

I'd like to collect cash from the sale of cryptocurrencies in person

Currently, we do not offer exchanges in person. In case of changes, we will inform on the blog, newsletter and on social media.

Is it possible to purchase cryptocurrencies without scanning the wallet's QR code? Can I just deposit by entering the key?

We regret to inform you that transferring to any selected address of the exchange is currently not possible. In all cases, it is necessary to scan the QR code of the wallet. In case of changes, we will inform in the Blog section and on social media.

ATM paid out less than it should have

Contact the hotline immediately and inform them of the situation. Please provide information about the incident with a description of the circumstances, location, date and transaction ID. To improve the customer experience, we offer many different channels through which you can get help. Check them out on the Contact Us page.

I have less than €10 or £10 left and I can't withdraw it because bitomat doesn't issue coins

We are flexible on this issue and offer several ways to solve the problem. The amount will be added to your next withdrawal if you send bitcoin to the same address, or if you are in possession of several transaction codes with such an unpaid "tip".

We will add them up and add them to one code allowing you to withdraw cash at Rothbard.eu Bitomat. It is also possible to make a refund, but amounts under CHF 10 are only refunded for DASH cryptocurrency, because for other cryptos we handle, such an amount would not even be enough to pay the miners' fee. That's why we strongly recommend adding it to your next code and withdrawing it on your next transaction.

It is also possible to select "QR for a specific withdrawal in CHF". Please enter the value in CHF for the withdrawal and generate a QR. The wallet will select the amount of bitcoin so that you receive exactly the amount you declared. This way, there will be no "stubs" left on the transaction codes below CHF 10 or EUR 10.

Bitomat in my location does not work

We regularly check the status of cryptocurrency ATMs, but if you want to speed up the process of solving the problem, you can mention the location of the non-functioning device on social media and/or through one of the ways on the Contact Us page. We will take care of it immediately!

My transaction is "stuck" - not started in 1 block

As a result of unusual network problems, it is likely that the normal fee turned out to be too low for the transaction to be triggered in 1 block.

This inconvenient problem is due to the peculiarities of blockchain technology. Due to our experience in solving this type of problem, we are ready to help in many ways, although in 95% of cases it is enough to wait 1-4 days.

We have prepared a special video tutorial for this circumstance entitled: The transaction is getting longer. To summarize the tutorial, if you have made a purchase, it is possible for us to expedite the transaction on request. However, then a higher fee is charged to the miners. The fee is not deducted by Rothbard.eu.

If you have sold and the double spend option in e-wallet is available to you, we encourage you to use this option to expedite the transaction, in which case our system will first automatically block the transaction. It will be necessary for us to unlock it manually so that you can withdraw cash. Therefore, please let us know quickly if you use the Double Spend option.

If the steps outlined here or in the video tutorial do not work, please Contact Us. Please include the transaction id in the subject line.

Bitomat doesn't hold as much cash as I wanted to withdraw

We replenish bitomats regularly, but it is possible that information on one of the ways available on the Contact Us page will speed up the process at the indicated location.

If you found out about insufficient cash by scanning the withdrawal code, the bitomat will ask you to choose one of three options:
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- return the cryptocurrency to the indicated address
- return the cryptocurrency to the source address, i.e. the one from which it was sent.

Do not choose this option when you sold us cryptocurrency through an exchange, or you have a changeable address in your wallet. Keep the code for depositing funds.

The Rothbard.eu website shows that confirmation of the transaction in the block is in progress, while Etherscan shows that the funds have already been credited

Sometimes the transaction status update is delayed. If the problem lasts more than 1-4 days, please contact us. We will solve the problem.

Bitomat failed to print receipt with QR code due to lack of paper

Please Contact us by email, stating the transaction ID in the subject line.

I want to undo the transaction

The basic feature of blockchain described by Satoshi Nakamoto in his first paper on the technology is that, unlike other financial systems, transactions in blockchain are absolutely irreversible. Since bitcoins operate on the blockchain network, undoing a transaction is impossible.

What is the average time to post a transaction?

In 95% of cases, transactions are approved within minutes.

In the remaining 5% of cases (i.e., when the fee for miners has been set too low on the bitmaker), it can take several days for a transaction to be approved.

To save you time, we will help you unblock your transaction, even if it is due to a low set fee for miners, or due to other problems. To do so, contact us. If you have experience with blockchain technology, you can also watch our video tutorial on prolonged transactions, and solve the problem on your own.

I'm waiting a long time for the transaction to post. What to do?

When making a transaction via bitomat, we specify the amount of the miner's fee. We do this using the slider on the screen. The more we pay, the faster the transaction will be completed. The amount of the fee is on average about $2. It goes to cryptocurrency miners in various places around the world.

In 95% of cases, the long waiting time is related to the insufficiently high fee for miners. We recommend waiting up to 4 days, and next time increase the fee for miners (in the bitmaker you set it with the slider). If you are concerned about the time, or it has been more than 4 days, contact us with the transaction ID and describing the problem.

What is a miner's fee (miner's fee)?

Miner fees are mining fees that are universal in the world and are deducted with every form of transaction on the blockchain. They average $2. They cover the computing power needed to verify transactions on the cryptocurrency network. Mining fees are passed on to a miner or computer anywhere in the world, which does the work to verify the next block of transactions added to the blockchain.

The amount of miners' fees you set in the bitmaker using the slider will determine the speed at which your transaction is approved.

The transaction already has many confirmations and several days have passed, but the status of my transaction still does not allow me to withdraw from the bitomat

We apologize for the difficulties. Please contact us in one of the ways we offer. Provide the transaction ID in the message title.

What is AML?

AML, or Anti Money Laundering, translates to anti-money laundering. It is one of the legal requirements for doing business in a country belonging to the European Union. Legal regulations related to AML are described in the "Anti-Money Laundering and Countering the Financing of Terrorism Directive" and the relevant transposed national law. Read more on Lex Europa.

What we should prepare in order to unblock our transaction - with the inclusion of AML procedures in accordance with 5 AMLD

To unlock the transaction, contact the Customer Support Team in one of several ways described on the Contact Us page or call the number listed on the bitmeter case. Before the call, prepare the following data:
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- photo of the receipt/ transaction number,
- day, time and place of the transaction,
- scan/photo of both sides of the ID - ID card, passport,
- justification/answer to the questions:
-- why we wanted to make the transaction,
-- to whom we sent the currency,
-- what we know about cryptocurrencies and how blockchain works,
-- whether we know that cryptocurrencies cannot be paid in institutions and banks,
-- whether we were forced to make the transaction,
-- which code to scan at which stage

The printout shows two codes: the top QR Code and the bottom Barcode (barcode). The first - QR code - is the code that is used to deposit the cryptocurrency at the address in order to use the withdrawal in national currency at the Rothbard.eu bitcoin ATM.

The second (Barcode) is used to withdraw verified funds in national currency. This means that you scan the QR code with your phone to deposit, and scan the barcode in the ATM scanner to receive the funds after exchange.

Why was my money blocked and on what legal basis?

If your money has been blocked during a transaction, it is most likely due to the administrator's obligation to carry out an AML procedure imposed by the government. The law requires the administrator to check suspicious transactions. You should not worry if the money is from a legitimate source. As soon as possible, complete the transaction you started or return the money.

How much is the limit after which I have to scan my ID?

Limits are set by the government of the country where you are located. You can check the current KYC limits on the information bar at the very top of the home page.

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