Questions and Answers

Frequently Asked Questions

Save time and find answers to your questions quickly.

How to sell cryptocurrency for cash using bitomat-Rothbard?

1. visit the site Sell cryptocurrency: Enter the details of the transaction to withdraw cash at the nearest bitmachine...
2. Select a cryptocurrency : Select the crypto you want to sell from the list of available options. A bitcoin wallet address will be generated to which you will transfer funds.
3. Transfer funds to the indicated address : After making the transfer, you will receive a barcode (barcode), which you need to scan in the bitcoin.
4. Wait for confirmation in the blockchain: Before receiving the cash, the transaction must be approved in the blockchain network. On the Check Transaction Status page, you can check if the transaction is ready. Choosing the amount of the miner (fee) at an earlier stage will affect the speed of completion - increasing the fee can speed up the process.
5. Collect cash: Once the transaction is approved, go to any bitomat and scan the barcode to withdraw the money.

Alternative: Selling without a websiteIfyou prefer, you can make a cryptocurrency sale directly at the bitomat. Just follow the directions displayed on the device's screen.

How to buy cryptocurrency in a bitcomat?

1. Find the nearest bitomat using the map on the Bitomats on the Map page.
2. insert cash into the bitomat: Place the appropriate amount in the device, according to the displayed instructions.
3. Scan the QR code of the crypto wallet or enter the address manually: Make sure the cryptocurrency wallet address is correct to avoid errors.
4. Confirm the transaction: Verify that all the details match, then confirm the transaction on the device screen.
5. Receive confirmation and check the wallet: Bitomat will print the transaction confirmation. Verify that the purchased cryptocurrency has appeared in your wallet. Done!

Where to scan the QR code and where to scan the barcode (barcode)?

There are two codes on the printout: the top QR code and the bottom barcode (barcode).

‍QR code:
Used to send cryptocurrency to the address provided. This allows you to make a withdrawal in national currency using our bitmachine.

Barcode:
Allows you to withdraw previously verified funds in national currency. You scan the QR code with your phone to make the deposit, while the barcode is used to scan in the bitomat to withdraw the funds after the exchange is made.

What is a cryptocurrency wallet and how to get one?

A cryptocurrency wallet (e-wallet) is a phone app for storing and managing cryptocurrencies. Rothbard does not offer its own app or require the use of a specific solution.
You can choose any wallet according to your preferences. However, remember to check the list of supported cryptocurrencies available on the homepage. Important note: We support USDT only on the TRC20 network.

Where can I find a bitomat in my city? Do you plan to open new locations?

You can find information about all available bitomats, their operating hours, directions, photos, amount of available funds and online/offline status on the Bitomats - Map page.

We announce new locations on our social media and in our Blog section. If you would like to suggest opening a new bitomat in your area (or something else), you can leave your opinion on GoogleMaps using the Feedback page.

Do you support other cryptocurrencies besides BTC, ETH, LTC and USDT on the TRC20 network?

We publish information about the addition of new cryptocurrencies in the Blog section and on social media. Subscribe to stay up to date. To stay up to date, subscribe to our news. For a full list of supported cryptocurrencies, see the Cryptocurrency Prices table.

Can I make a withdrawal at any bitmachine in the world if I used the "Sell cryptocurrency..." option?

The option to sell cryptocurrencies available on the Rothbard website allows you to complete transactions only in our network, which includes about 200 bit machines. The barcode (barcode) you receive remains valid indefinitely and can be used at any device in this network.

Can I collect cash for selling cryptocurrencies in person?

Currently, we do not offer the option to pick up cash in person. If we introduce such an option, we will announce it in the blog, newsletter and on our social media profiles.

I would like to join the Rothbard team

Please visit our Careers page, where you will find current job openings for various positions that may interest you.

Can I buy cryptocurrencies without scanning the wallet's QR code? Is it possible to enter the key manually?

Currently, it is not possible to transfer funds to any manually entered wallet address. In all cases, it is required to scan the QR code of the cryptocurrency wallet. If we make changes in this regard, we will announce them in the Blog and on our social media.

ATM paid out less than expected

If there is a discrepancy in the amount paid out, please contact our support team immediately. Provide details of the incident, including the location of the bitmeter, the date, a description of the situation and the transaction ID number. You can find all available contact methods on the Contact Us page.

I can't withdraw an amount of less than 10 zloty or €10 because bitomat doesn't support coins

For such cases, we offer several solutions:

1. Add to your next withdrawal:
If you send bitcoin to the same address or have several unpaid codes, we will add up the funds and assign them to one code, allowing you to make a full withdrawal at our Rothbard bit ATMs.

2. Refund:
We can make a refund, but for amounts under £10 this option is only available for DASH. Due to transaction costs, other cryptocurrencies are not covered by this option. In such situations, we suggest adding the amount to the next transaction.

3. QR code for the specified amount:
Use the option "QR for the specified withdrawal in CHF". After entering the desired amount, the generated QR code will adjust the amount of bitcoin to exactly cover the indicated value, eliminating the residue on the codes.

Bitomat in my area does not work

The condition of our devices is regularly monitored. However, if you notice a problem with your bitomat, please let us know the location through our social media or via the Contact Us page. Your request will be handled as a priority!

My transaction was not included in the first block

In some cases, due to specific network issues, the standard transaction fee may be too low for a transaction to be confirmed in the first block. This is a limitation due to the nature of blockchain technology. Thanks to our experience, we offer help to solve this problem, although in 95% of cases it is enough to wait 1 to 4 days.We have prepared a video tutorial titled: Transaction elongation, which explains the steps to take in such situations. Here's the key information:

1. Accelerate your transaction when buying cryptocurrencies:
If you want to accelerate your transaction, we can do it upon request, but it involves a higher fee for miners. Important: this fee is not charged by Rothbard, but by the blockchain network.

2. Double Spend option when selling cryptocurrencies:
If you use a wallet that supports the double spend option, you can speed up your transaction by sending the funds again with a higher fee. In this case, our system automatically blocks the transaction, which requires our team to manually unblock it. Therefore, please let us know quickly if you decide to use this option.

3. No effect after applying the above steps:
If the steps you have taken are not effective, please contact our support team. In the body of your request, please provide the ID of your transaction so that we can help you as soon as possible.For more details, please see our video tutorial or our Contact Us page. Please include your transaction id in the subject line.

Bitomat does not have enough cash

We regularly replenish the cash in our machines, but you can speed up the process by reporting a shortage of funds through the Contact Us page .

If, during the scanning of the withdrawal code, it turned out that the bitmachine does not have enough cash, you will be asked to choose one of three options:

1. Return the cryptocurrency to the indicated address.
2. Return the funds to the source address from which the transaction was sent (not recommended in case of a variable wallet address).
3. Keep the code to process the withdrawal at a later date.

Pages show different status of transactions

If you see on the Rothbard website that the transaction is in the process of confirmation, and in Etherscan you have posted it as completed, it is possible that there is a delay in the status update. In such cases, please be patient - usually the problem is resolved within 1-4 days. If not, please report it via Contact Us.

Bitomat failed to print confirmation with QR code

If you have not received a confirmation due to lack of paper, please send a request to Contact Us by email, with the transaction ID in the title.

Can I undo the transaction?

One of the basic features of blockchain is the irreversibility of transactions, as described in the first technology paper by Satoshi Nakamoto. Unlike traditional financial systems, blockchain does not allow operations to be reversed. Therefore, transactions made by our devices cannot be reversed either.

What is the average transaction confirmation time?

In 95% of cases, transactions are approved within minutes.The remaining 5% may require several days, especially if the fee for miners has been set too low.To reduce the waiting time, we can help you unblock transactions - contact us if the problem is due to a low fee or other complications. For those familiar with blockchain, we have also prepared our video tutorial, which can help you solve the situation yourself.

I'm waiting a long time for the confirmation of the transaction. What can I do?

During the transaction in the bitmachine, set the fee amount for miners using the slider on the screen - the higher the fee, the faster the transaction will be processed.In most cases, the longer wait is due to insufficient fee. We suggest waiting up to 4 days and increase the fee on the next transaction. However, if the problem lasts more than 4 days, contact us with the transaction ID and describing the problem.

What is a miner's fee (miner's fee)?

Miner fees are standard costs incurred for verifying transactions on the blockchain network. The average amount is about $2 and is passed on to the people or computers that process the next blocks in the blockchain.The amount of this fee, which you can set in the bitmachine with a slider, determines how quickly a transaction is approved. Higher fees speed up the process.

The transaction already has many confirmations, but I still can't withdraw funds from bitomat

We apologize for the inconvenience. Please contact us using one of the available channels. Remember to include the transaction ID in the title of the message - this will make it easier and faster to resolve the problem.

What is AML?

AML, or Anti-Money Laundering, are procedures to prevent money laundering. They are part of the legal requirements for companies operating in European Union countries. Regulations related to AML are described in the Anti-Money Laundering and Countering the Financing of Terrorism Directive, and you can find their details on Lex Europa.

How to unblock a transaction with AML enabled?

To unlock the transaction, contact our Support Team via the details available on the Contact Us page or the phone number shown on the device. Prepare:
1. A photo of the receipt or transaction number.
2. The date, time and location of the transaction.
3. A scan or photo of both sides of an identity document (ID card or passport).
Answers to questions:
1. Why was the transaction carried out?
2. To whom were the funds sent?
3. What do you know about blockchain and cryptocurrencies?
4. Are you aware that you cannot pay with cryptocurrencies at banks?
5.. did someone force you to carry out the transaction?
Information on which code to scan at a given stage.

There are two codes on the printout:
1. QR Code: used to send cryptocurrencies to a designated address to allow withdrawal in local currency.
2. Barcode: used to withdraw already verified funds.

Remember to scan the codes properly - QR with your phone, and barcode in the scanner of your device.

Why was my transaction blocked?

If your funds have been temporarily blocked, this is due to the need to carry out AML-compliant procedures, which are mandatory for financial system administrators. This is a legally mandated action and applies to transactions of a suspicious nature. If the funds are from a legitimate source, you don't need to worry - we will complete the verification or return the money as soon as possible.

What KYC limits apply?

Limits are set by the government of the country where you are located. Current PolLimits KYC is determined by regulations in each country. You can find the current thresholds in Poland in the information bar at the top of the home page.